FAQ’s

Most frequently asked questions

Product Information

  • Field Sports: High-traction turf shoes for baseball and softball. 
  • Climbing: Technical rock climbing shoes designed for both gym sessions and crag progression.
  • Water Sports: Quick-dry barefoot shoes and amphibious sandals for beach and river activities. 
  • Outdoor & Wellness: Hiking sandals and orthopedic walking shoes featuring air cushioning and arch support.

Most of our shoes fit true to size. However, for Rock Climbing Shoes, a snugger fit is often preferred for technical precision. We recommend measuring your foot length in millimeters and comparing it to the Size Chart found on each product page.

Yes. Our water and barefoot shoes are engineered with high-traction rubber outsoles and reinforced toe-caps to provide a secure grip on wet and slippery surfaces like rocks or pool decks.

Shipping & Delivery

Currently, we only ship to the United States. Please refer to our Shipping Policy for specific shipping rates and estimated delivery times.

Orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email with a tracking number. Delivery times vary by destination.

You can easily track your package by visiting the “Order Tracking” link in our website footer and entering your order ID and billing email.

Returns & Refunds

We want you to be 100% satisfied. If your shoes don’t fit or meet your expectations, you can return them within our designated return window. Please ensure items are unworn and in their original packaging. Refer to our Return & Refund Policy page for full details.

We apologize for the inconvenience. Please contact our support team immediately at [email protected] with photos of the damage. We will arrange a replacement or a full refund as quickly as possible.

Contact

Still have questions?